MMI Engineered Solutions
  • Customer Service
  • Saline, MI, USA
  • Full Time

Wellness Plan , Medical, Dental, Vision, Employee Assistance Program (EAP), Short & Long Term Disability (STD/LTD), Paid Time Off (PTO), Paid Holidays A 401K Plan With Matching As Well As Tuition Reimbursement and an employee referral bonus program.


MMI Engineered Solutions is currently seeking an Experienced Applications Engineer to join our Team. Located in Saline, Michigan, MMI Engineered Solutions provides world class engineering solutions for advanced composites and engineered resins across multiple industries. We engineer innovative ideas for today's complex design and manufacturing issues. We offer a competitive wages, a rich benefits package including, medical, dental, vision, paid time off (PTO), paid holidays and 401K plan with matching.


The Customer Service Rep position receives and processes calls from customers, serves as the end-to-end point of contact for customers, resolves customer issues, including order entry and planning.


Essential Functions

  • Processing incoming request from customers through phone, fax, and email
  • Process PO's and ensure deliveries per customer schedule (within 24 hours of receipt)
  • Provide timely feedback to customers (within 24 hours of message)
  • Process emergency shipments when required.
  • Stops a shipment if the customer has notified of a quality/ safety or other order change.
  • To contact customer to communicate changes to MMI's commitment to delivery.

Qualifications:

  • Preferred customer service experience in the manufacturing industry
  • Excellent verbal and written communication skills
  • Excellent workload and time management skills
  • Strong Work Ethic
  • High School diploma or equivalent

MMI Engineered Solutions Inc. is an equal opportunity employer.

MMI Engineered Solutions
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